THP Director of Transitional Housing Programs

Division: Bureau of Housing & Development

Department: Transitional Housing Programs

Shift: 1st

Status: Full-Time Exempt

Pay Rate: 75k-90k

Reports to: VP of Housing & Development


Job Purpose

The overall purpose of the Director of Transitional Housing Programs is to provide administrative and managerial oversight; including program development, organizational development, budget development, grants compliance, quality assurance, public relations, and marketing for the Transitional Housing Programs.

Duties and Responsibilities

  • Provide oversight to four programs in Southeastern Wisconsin providing holistic services to homeless, low-income, and disabled veterans.  Programs include:
    • VETS Place Central (VPC)
    • Boudicca House
    • SRO Programs at VETS Place Central and VETS Place North
    • Supportive Services at Veteran’s Manor
  • Ensure compliance of all transitional housing programs with all federal, state, and local statutes and regulations, including regulations for the US DVA Grant & Per Diem, GPD Per Diem only (GPD-PDO), and assist Transition-in-Place (GPD-TIP) programs
  • For all programs, provide budget oversight of expenditures/costs and approve expenditures
  • For all programs, determine the need for maintenance, repairs, and furnishings
  • Approve vendors and labor for program needs
  • Develop and monitor external; agency contracts
  • Manage up to seven case managers with a total responsibility of up to 20 employees
  • Report to the VP of Housing and Development quarterly on program performance
  • Evaluate program operations and develop strategic planning for improvement
  • Research, develop, and implement policies and procedures for all programs in area of responsibility
  • Coordinate internal operations between programs
  • Assist in preparation and ensure compliance with program budgets
  • Supervise purchasing and all vendor contracts
  • Assist in drafting proposals in conjunction with planning and research to finalize and submit new applications
  • Design administrative systems to ensure goals are met
  • Conduct veterans intake evaluations to determine program eligibility and enroll as necessary
  • Establish rapport with veterans and convey important program information prior to enrollment
  • Administer comprehensive screening and assessment tools to determine the level of need
  • Make judgments using GPD models to determine the priority of need
  • Categorize veterans in GPD models based on program guidelines
  • Attend monthly meetings to provide CoC partners updates on homeless veteran housing status
  • Support goals of the Center for Veterans Issues, Inc. (CVI) by working at events such as Stand-down, Military, and Veteran Family Day at the Zoo, Point-in-time, and the various CVI fundraisers
  • Other duties as assigned or requested

Other Skills and Abilities

  • Effective communication skills across all avenues of communication
  • High level of time management and organizational skills to facilitate meeting program deadlines
  • Intermediate computer skills
  • Strong mathematical skills in the area of budgeting
  • Strong reasoning skills even when they are multiple variables and undefined issues involved
  • Strong knowledge of veteran’s issues, community issues and resources.


  • Master’s degree in Human/Social Services is strongly preferred although a Bachelor’s degree with the right experience may be considered
  • Ten or more years of related experience and/or training in a veteran’s or homeless setting which demonstrates the skill, knowledge and abilities needed to perform the duties and responsibilities listed above
  • Valid Wisconsin driver’s license in good standing

Working Conditions

General office environment. The working environment is generally favorable. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions. Work is performed in an office environment with standard office equipment available. Travel will be less than 25% and is generally local.

Physical Requirements

Work is generally sedentary in nature and will require standing and walking for up to 25% of the time. There will occasionally be bending, lifting and carrying of up to 10-15 pounds

Direct Reports

There will be up to up to seven case managers that report to this position with a total staff of up to 20 employees.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.