Case Manager

Division: Center for Veterans Issues, Ltd.

Department: Transitional Housing Program (THP)

Shift: 1st

Status: Full Time Non-Exempt

Reports to: Director of Transitional Housing & Programs


Job Purpose

The overall purpose of the Case Manager is to provide comprehensive case management services to homeless veterans residing in the transitional housing to which they are assigned whether it be Vet’s Place Central, Boudicca House, MLK, or Vet’s Place North.

Duties and Responsibilities

  • Conduct participant interviews to determine program eligibility and enroll as necessary
  • Delivery of case management and supportive services and development of an individualized strategic service plan for veteran residents
  • Counsel residents to identify and then coordinate supportive services
  • Work with residents on personal issues both to recognize and take ownership of special needs
  • Maintain resident contact, daily service data, and follow-up documentation
  • Enter detailed progress notes into the HMIS
  • Coordinate and facilitate group sessions and classes
  • Attend meetings related to veterans homelessness, needs and acquisition strategies and maintain contact with referral sources
  • Prepare monthly status and progress reports
  • Meet as a member of a multi-disciplinary team to examine service issues, make recommendations, etc. . . . 
  • Coordinate with team members in the implementation of empowerment services
  • Initiate expanded service approaches and expand upon them
  • Coordinate information and referral services to in-house and community resources
  • Assist in the facilitation and submission of documents and forms as required
  • Participate in external outreach efforts
  • Maintain resident records and make recommendations for funding compliance
  • Other duties as assigned or requested

Other Skills and Abilities

  • Ability to effectively communicate clearly and concisely in both oral and written format.
  • Basic math skills
  • Ability to reason logically given both concrete and variable factors
  • Intimate knowledge of veteran recovery community and issues
  • Must be flexible, maintain composure in difficult situations, and have a sense of humor
  • Ability to relate to and interact with individuals from diverse cultural backgrounds
  • Maintain confidentiality of all resident information
  • Basic computer literacy skills in Microsoft products
  • Knowledge of Service Point is a plus


  • Bachelor’s degree in social services is required
  • Minimum two years of experience in case management, life skills as well as conducting assessment and counseling services
  • Valid driver’s license and proof of current insurance
  • Experience working with Veterans is preferred 
  • Experience delivering services to SUD, COD, or homeless population is also preferred

Working Conditions

General office environment. The working environment is generally favorable. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions. Work is performed in an office environment with standard office equipment available. Travel will be less than 10% and generally local.

Physical Requirements

Work is generally sedentary in nature and will require standing and walking for up to 30% of the time. There will occasionally be bending, lifting, and carrying of up to 10-15 pounds.

Direct Reports

There are no direct reports.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.