Assistant Director

Division: Bureau of Housing & Development

Department: Grant & Per Diem

Shift: 1st

Status: Full-Time Exempt

Reports to: VP of Housing & Development


Job Purpose

The overall purpose of the Assistant Director is to oversee the day-to-day operation/ management of the VA-funded Grant & Per Diem programs. The incumbent will provide support to the Vice President of Housing & Development and oversee, guide, and develop the Transitional Housing staff.

Duties and Responsibilities

  • Coordinates, oversees and provides high quality supportive services for the target population in conjunction and cooperation with Grant & Per Diem staff, additional CVI programs and staff, and other program partners
  • Provide case management to participants
  • Serves as a liaison to other veteran organizations and the VA to establish a referral base  (such as Vietnam Veterans of America Chapter meetings, American Legion Posts, and veterans and other community events)
  • Direct and oversee outreach efforts related to connecting project participants with services
  • Liaison with other project partners, CoCs and non-Veteran agencies 
  • Ensure the collection of interview and HMIS data
  • Ensure all data needed for reporting is submitted in a timely manner
  • Ensure adherence to SSVF program budget and approve expenditures
  • Ensure compliance with all federal, state and local regulations related to the program
  • Research, develop, write and implement program policies and procedures
  • Determine, coordinate, participate and support training as needed for staff
  • Problem solving issues that arise
  • Share information across systems to facilitate implementation
  • Staff client cases
  • Serve as a back-up to the Vice President of Housing & Development
  • Other duties as assigned or requested

Other Skills & Abilities

  • Intimate knowledge of veteran recovery community and issues 
  • Ability to provide leadership to clients, staff, and community 
  • Must be flexible and maintain composure in difficult situations 
  • Ability to relate to individuals from diverse cultural backgrounds
  • Ability to perform duties in a wide variety of settings
  • Considerable knowledge of VA programs, policies, and procedures 
  • Ability to maintain the confidentiality of written or verbal information
  • Ability to effectively present information and to respond to questions from clients, groups, and the general public
  • Advanced computer skills are required to include the use of Excel, PowerPoint, and Word
  • Ability to effectively communicate clearly and concisely in both oral and written format


  • Bachelor’s degree in Social Work, business management, administration, or related field from an accredited university required, MSW is highly preferred
  • Minimum two years experience as a supervisor to case management staff in a transitional housing program
  • Three or more years’ related experience and/or training in veterans or homeless setting which demonstrates the skill, knowledge, and abilities needed to perform the above tasks
  • Minimum two years experience working with the VA system or other federal agency 
  • Minimum two years experience managing VA grants, including program budgets, and/or project implementation 
  • Valid Wisconsin driver’s license in good standing
  • Valid and current proof of auto insurance required

Working Conditions

General office environment. The working environment is generally favorable. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions. Work is performed in an office environment with standard office equipment available. Travel will be about 40% and covers Portage and Waushara Counties.

Physical Requirements

Work is generally sedentary in nature and will require standing and walking for up to 30% of the time. There will occasionally be bending, lifting, and carrying of up to 20-25 pounds.

Direct Reports

There are up to nine direct reports, including an Area Manager, Program Specialist, Program Assistant, Coordinated Entry-Intake Specialist, and multiple Case Managers.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.