Suicide Prevention Case Manager (SPCM)

Division: Bureau of Housing & Programs

Department: SSG Fox Suicide Prevention Program

Shift: 1st

Pay Rate: $21.00 – $22.83

Status: Full Time – Non-Exempt

Reports to: SP Project Coordinator


Job Purpose

The overall purpose of the Suicide Prevention Case Manager (SPCM) is to provide recovery oriented services to eligible Veterans and family members at risk of suicide using a harm-reduction and client-centered approach. The SPCM will ensure the immediate safety of all individuals being assessed.

Duties and Responsibilities

  1. Ensure the immediate safety of all individuals being assessed.
  2. Administer the Columbia Suicide Severity Rating Scale to eligible Veterans and family members that may be at risk of suicide.
  3. Administer the baseline mental health screening.
  4. Develop a Wellness Recovery Action Plan (WRAP) safety plan (including gatekeeper training).
  5. Conduct a needs assessment and develop an Individual Service Plan (ISP) using a client-centered approach.
  6. Monitor progress on the ISPs.
  7. Refer, coordinate, and assist participants with scheduling/attending initial appointments with needed services and conduct follow-up to ensure that appointments are being kept
  8. Conduct one-on-one training with participants in areas such as:
    • Suicide prevention
    • Resource availability
    • Participant rights
    • Basic financial skills (budgeting)
    • Daily living skills
  9. Conduct outreach with all known referral sources as well as develop new referral resources.
  10. Other duties as assigned or requested.

Other Skills and Abilities

  • Ability to effectively communicate clearly and concisely in both oral and written format
  • Ability to reason logically given both concrete and variable factors
  • Intimate knowledge of veteran recovery community and issues
  • Must be flexible, maintain composure in difficult situations and have a sense of humor
  • Ability to relate to and interact with individuals from diverse cultural backgrounds
  • Maintain strict confidentiality of all program participant information
  • Basic computer literacy skills in Microsoft products
  • Knowledge of Service Point is a plus


  1. Minimum two years of experience in case management including needs assessment and service planning.
  2. Bachelor’s degree in social services. Substitution of Associate degree with 4-5 years of experience in case management including needs assessment and service planning is acceptable.
  3. Experience working with Veterans strongly preferred.
  4. Experience delivering services to individuals with complex and intensive needs, including mental disorders and/or substance abuse, strongly preferred.
  5. Resident of the proposed service area with broad familiarity with the region, its people, and its resources preferred.
  6. Valid Wisconsin driver’s license in good standing and current/valid auto insurance.

Working Conditions

General office environment.  The working environment is generally favorable.  Lighting and temperature are adequate and there are no hazardous or unpleasant conditions.  Work is performed in an office environment with standard office equipment available.  Travel will be less than 10% and generally local.

Physical Requirements

Work is generally sedentary in nature and will require standing and walking for up to 30% of the time. There will occasionally be bending, lifting and carrying of up to 10-15 pounds.

Direct Reports

There are no direct reports.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.