Program Specialist

Division: Bureau of Programs and Services

Department: Supportive Services for Veterans Families (SSVF)

Shift: 1st

Status: Full Time Non-Exempt

Reports to: Director of Day Services


Job Purpose

The overall goal of the Supportive Services for Veteran Families Program Specialist is to coordinate the data collection and provide support to department activities with specific responsibility for the processing, recording, updating, and reconciling fiscal information in compliance with established policies; providing instructions, recommendations, and/or accounting support to other personnel; and analyzing expenditures against budget.  The incumbent will also assist the Program Director with administrative functions.

Duties and Responsibilities

  • Process all direct financial assistance paperwork for program Case Managers including:
    • Rental Assistance
    • Security Deposits
    • Utility Deposits
    • Transportation Assistance
    • Childcare Assistance
    • Moving and Storage Costs
    • Emergency Supplies
  • Prepare quarterly financial reporting for Board of Director meetings
  • Prepare the monthly Total Financial Allocation report
  • Conduct internal audits of all SSVF financial program files
  • Assist participants with establishing savings accounts
  • Enter all data into the Management Information System (Service Point)
  • Appropriately code and track the spending based on the categorization of participants
  • Track participant progress at 30, 60, 90, 120, and 180 days
  • Write management reports on service provision and program impact
  • Assist the Program Director with administrative functions as necessary.
  • Other duties as requested or assigned

Other Skills and Abilities

  • Excellent mathematical skills
  • Intermediate to advanced computer skills especially in Microsoft Office products
  • High level of organizational skills
  • Very high level of confidentiality
  • High level of skill in written and oral communication
  • Strong data entry skills
  • Ability to meet program deadlines
  • Ability to work as a team member and maintain composure in difficult situations
  • Ability to relate to and interact with individuals from diverse cultural backgrounds


  • Bachelor’s degree in Accounting or Business is required
  • Minimum of one year performing the above duties and responsibilities is required
  • Experience providing services to the veteran population is preferred
  • Experience delivering services to SUD, COD, or homeless population is also preferred

Working Conditions

General office environment. The working environment is generally favorable. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions. Work is performed in an office environment with standard office equipment available. Travel will be less than 5% and is generally local.

Physical Requirements

Work is generally sedentary in nature and will require standing and walking for up to 10% of the time. There will occasionally be bending, lifting, and carrying of up to 10-15 pounds.

Direct Reports

There are no direct reports.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.