Intake/CoC Specialist

Division: Bureau of Programs and Services

Department: Supportive Services for Veterans Families (SSVF)

Shift: 1st

Status: Full Time

Reports to: SSVF – Program Manager


Job Purpose

The overall purpose of the Intake Specialist is to coordinate the intake and referral process for the Supportive Services for Veteran’s Families (SSVF) program and to conduct follow-up to ensure that housing is being maintained. The incumbent will also coordinate the intake and referral process for the Veteran’s Registry. They will ensure that services are coordinated in such a way as to meet the greatest needs of the client first and in all areas for which the individual qualifies.

Duties and Responsibilities

  • Conduct participant interviews to determine program eligibility and enroll as necessary
  • Establish rapport with participants and convey important program information prior to enrollment
  • Administer comprehensive screening and assessment tools to determine the level of need
  • Make judgments using a matrix to determine the priority of need
  • Establish initial participant files – both electronic and physical
  • Enter intake data in the Homeless Management Information System (HMIS) and spreadsheets
  • Receive and process participant referrals from other CoC partners
  • Refer participants as needed
  • Categorize participants based on program guidelines
  • Refer participants as needed
  • Continue to follow up with homeless clients to offer permanent housing options
  • Track all clients in the SSVF Program
  • Follow-up with all clients to ensure they are maintaining housing
  • Continue to follow up with homeless clients to offer permanent housing options
  • Attend monthly meetings to provide CoC partners updates on homeless veteran housing status
  • Other duties as assigned or requested

Other Skills and Abilities

  • Effective oral and written communication skills
  • Time management skills
  • High level of organization skills
  • Intermediate computer skills
  • Strong attention to detail
  • Ability to work as a member of the team
  • Ability to take direction
  • Ability to meet program deadlines
  • Ability to display a high level of professionalism


  • High school diploma or GED equivalent required
  • Associate’s degree preferred
  • Minimum of one year of experience in performing the above duties and responsibilities
  • Strong data entry skills
  • Experience working with Veterans is preferred 
  • Experience delivering services to SUD, COD, or homeless population is also preferred

Working Conditions

General office environment. The working environment is generally favorable. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions. Work is performed in an office environment with standard office equipment available. Travel will be less than 10% and is mostly local.

Physical Requirements

Work is generally sedentary in nature and will require standing and walking for up to 20% of the time. There will occasionally be bending, lifting, and carrying of up to 10-15 pounds.

Direct Reports

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.