Chief Veterans Service Officer

Division: Bureau of Programs and Services

Department: Supportive Services for Veterans Issues (SSVF)

Shift: 1st

Status: Full Time Exempt

Reports to: Day Services Director


Job Purposes

This position is responsible for preparing, presenting, and prosecuting claims in partnership with the National Association for Black Veterans before the Department of Veterans Affairs under the laws relating to veteran’s benefits. In addition, duties include the inspection of VA claim folders with respect to power of attorney.

Duties and Responsibilities

  • Supervisory position over the VIMS (Veteran Information Management System) System
  • Case management, including assessment and development of an individualized strategic service plan (ISSP)
  • Advocate for Veterans and their spouses with legal issues
  • Prepare reports for all programs concerning the claims
  • Do monthly meetings nationally with regional services officers
  • Coordinate with facilities internal units for empowerment support services
  • Make arrangements for current and expanded program services
  • Coordinate information and referral services
  • Compile required daily service data follow up documents, tracking, volunteer data and consumer (veterans) satisfaction survey reports
  • Provide follow-up for residents that leave
  • Facilitate the submission of documents, forms, and requests
  • Assist in the design of program services and contracts
  • Coalition building support attend meetings related to veterans and homelessness, maintain contracts with referral sources
  • Attend hearings for veterans who are seeking service or non-service-connected awards with respect to being the power of attorney
  • Other duties as assigned or requested

Other Skills and Abilities

  • Effective oral and written communication skills
  • ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
  • Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form
  • Time management skills
  • High level of organization skills
  • Intermediate computer skills
  • Strong attention to detail
  • Ability to display a high level of professionalism


  • Associate’s degree (A.A) or equivalent from two-year college or technical school, plus four (4) years’ experience or training, or equivalent combination of education and experience performing the above duties is strongly preferred
  • Experience working with Veterans
  • Experience delivering services to SUD, COD, or homeless population is also preferred

Working Conditions

General office environment. The working environment is generally favorable. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions. Work is performed in an office environment with standard office equipment available. Travel will be less than 10% and is mostly local.

Physical Requirements

Work is generally sedentary in nature and will require standing and walking for up to 20% of the time. There will occasionally be bending, lifting, and carrying of up to 10-15 pounds.

Direct Reports

The Claims Specialist reports to this position.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.