Case Manager

Division: Bureau of Programs and Services

Department: Supportive Service for Veterans Families

Shift: 1st

Status: Full-Time Non-Exempt

Reports to: SSVF Area Manager


Job Purpose

The overall purpose of the Case Manager is to provide comprehensive case management, financial counseling and assistance to prevent veterans and their families from becoming homeless.

Duties and Responsibilities

  • Delivery of case management and supportive services to homeless veterans; maintain case files
  • Review Intake Specialist’s screen, matrix, categorization and comprehensive assessment
  • Make determination of supportive service needs
  • Develop a Housing Identification and Stability Plan
  • Provide housing stability counseling:
    1. Awareness and referral to rental and rent subsidy programs
    2. Awareness and referral to housing assistance programs
  • Educate participants on supportive service availability and client rights, including:
    1. Fair Housing
    2. Landlord tenant laws
    3. Lease terms
    4. Rent delinquency
    5. Resolution or intervention of mortgage delinquency
    6. Home maintenance and financial management
  • Develop and monitor Single Coordinated Care Plan for participants
  • Request temporary financial assistance after obtaining approval by Program Manager
  • Make program referrals and establish linkages with appropriate agencies/service providers to assist participants obtain needed supportive services, including, but not limited to:
    1. Non-compensation benefits from the VA
    2. Vocational and Rehabilitation Counseling
    3. Employment and Training Services
    4. Educational Assistance
    5. Healthcare Services
    6. Childcare Providers and Assistance
    7. Protective Payee Services
    8. Legal Services
    9. Daily Living Services
    10. Direct Financial Assistance
    11. Emergency Assistance
  • Execute participation agreements with participants
  • Maintains accurate and timely records of clients through detailed case noting of assessments, contacts, and progress using required case management forms and maintains required HMIS records
  • Coordinate with additional staff to provide pick-up/drop-off transportation services and administer bus tickets
  • Provide financial counseling and assist participant in developing personal budget
  • Create a discharge plan for participants including referral options
  • Other duties as requested or assigned

Other Skills and Abilities

  • Ability to effectively communicate clearly and concisely in both oral and written format. High levels of professionalism with different stakeholders Skill in public relations and partnering practices
  • Intimate knowledge of veteran recovery community and issues
  • Must be flexible, maintain composure in difficult situations and a sense of humor
  • Ability to relate to and interact with individuals from diverse cultural backgrounds
  • Maintain confidentiality of written and verbal information


  • Bachelor’s degree in social services is required
  • Minimum two years of experience in case management, life skills as well as conducting assessment and counseling services
  • Associate’s degree with 4-5 years of experience in case management, life skills as well as conducting assessment and counseling services is acceptable
  • Experience providing services to veterans is strongly preferred
  • Experience delivering services to SUD, COD, or homeless population is also preferred
  • Valid Wisconsin Driver’s License in good standing and current/valid auto insurance

Working Conditions

General office environment. The working environment is generally favorable. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions. Work is performed in an office environment with standard office equipment available. For Milwaukee travel will be about 30% and is local. For Balance of State (BOS) travel may be greater than 65% and the travel is through several Wisconsin Counties.

Physical Requirements

Work is generally sedentary in nature and will require standing and walking for up to 20% of the time. There will occasionally be bending, lifting and carrying of up to 10-15 pounds.

Direct Reports

There are no direct reports.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.