SSVF Area Manager Position

Division: Bureau of Programs and Services

Department: SSVF

Shift: 1st

Status: Exempt

Reports to: Director of Day Services


Job Purpose

The overall goal of the Area Manager is to provide oversight and direction to the Case Managers in their area while providing case management services themselves. They are responsible for ensuring compliance in all areas applicable to the program.  An important piece is that they will also ensure data is entered timely, accurately, and completely to ensure readiness for reporting needs.

Duties and Responsibilities

  • Coordinates, oversees, and provides high-quality supportive services for the target population in conjunction and cooperation with SSVF staff
  • Oversees and provides case management services
  • Serves as a liaison to other veteran organizations and the VA to establish a referral base
  • Direct and oversee outreach efforts related to connecting project participants with services
  • Liaison with other project partners
  • Assure the collection of intake interviews and other HMIS data
  • Assure all data needed for reporting is submitted in a timely manner
  • Assure compliance with all federal, state, and local regulations related to the program
  • Supervise the SSVF staff in the assigned area
  • Determine need for maintenance, repairs, and furnishings
  • Coordinate, participate, and support training as needed for staff
  • Responsible for CVI credit card
  • Review and submission of staff timecards
  • Other duties as assigned or requested

Other Skills and Abilities

  • Intimate knowledge of the veteran recovery community and issues
  • Ability to provide leadership to clients, staff, and community
  • Flexible and able to maintain composure in difficult situations
  • Considerable knowledge of VA programs, policies, and procedures
  • Ability to relate to and interact with individuals from diverse cultural backgrounds
  • Maintain confidentiality


  • Bachelor’s degree in Social Services, business management, or administration is preferred 
  • Three or more years related experience in case management, life skills, and conducting assessment /counseling services
  • Experienced in managing grants, including program budgets and or project implementation
  • Experience working with veterans is preferred
  • Experience delivering services to SUD/COD or homeless populations is preferred

Working Conditions

General office environment. The working environment is generally favorable. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions. Work is generally performed in an office environment with standard office equipment available. Travel will be as much as 20% and can be up to several hours in a day. Normal driving hazards can be expected while driving.

Physical Requirements

Work is generally sedentary in nature and will require standing and walking for up to 20% of the time. There will occasionally be bending, lifting, and carrying of up to 10-15 pounds.

Direct Reports

Area Managers will have one or more Case Managers as well as a Receptionist/Admin Assistant that are direct reports depending on the area of responsibility.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.