PSH Program Manager

Division: CVI

Department: Bureau of Permanent Housing Management

Shift: 1st

Status: Exempt

Reports to: Director of Property Management


Job Purpose

The PSH Program Manager is responsible for the operation and supervision of HUD Permanent Supportive Housing Programs. This includes the Permanent Supportive Housing Racine, Operation Turning Point, and Veteran’s Gardens programs. The incumbent is responsible for the management of the permanent supportive housing staff and may carry a caseload of 5-7 clients if needed. They will ensure that the strictest compliance with all funding source requirements is followed.  

Duties and Responsibilities

  • Supervise and advise Case Managers to ensure maximal program operation
  • Assist case managers with the development of client case plans
  • Train and advise case managers in the use of motivational interviewing techniques
  • Monitor proper and timely entry of case notes
  • Establish periodic reviews of the case manager’s performance and make appropriate training recommendations based on performance
  • Establish and conduct periodic reviews of client case files to include case management database
  • Assure program and staff compliance with all funding sources’ administrative, programmatic and fiscal requirements
  • Oversee the verification and updating of program rent calculations Assist in the development and revision of service manuals
  • Assure all client files and the PSH program overall will successfully pass any audits
  • Evaluate program operations and develop strategic planning for improvement
  • Research, develop and implement policies and procedures related to the Permanent Supportive Housing programs
  • Assure compliance with all Federal, State, and local regulations for all funding sources
  • Liaise with property management companies regarding various Permanent Housing facilities
  • Conduct community outreach to obtain donations for the Permanent Housing programs.
  • Respond to inquiries and complaints from customers, regulatory agencies, and members of the general public and business community
  • Other duties as assigned or requested by the CEO

Other Skills and Abilities

  • Ability to interpret, apply and explain federal, state, and local laws, HUD rules and regulations as well as policies and procedures governing public housing functions
  • Ability to analyze and interpret HUD documents and client case files
  • Ability to analyze and interpret technical and statistical data and generating reports
  • Ability to communicate effectively in all modes of communication
  • Strong mathematical skills


  • Bachelor’s degree in Human Services, Social Work or Business Administration is required a Master’s degree is preferred
  • Minimum three years of supervisory experience is required
  • Minimum three years of program planning and development experience is required
  • Experience with grant reporting and grant budgeting is required
  • Minimum three years’ supportive housing experience is preferred
  • Considerable experience with behavioral health, substance abuse, and co-occurring issues in the veteran community is highly preferred
  • Knowledge of Service Point or other case management databases required
  • Reliable personal automobile with active, current auto insurance is required

Working Conditions

General office environment. The working environment is generally favorable. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions. Work is performed in an office environment with standard office equipment available. Travel will be about 30% and is generally local.

Physical Requirements

Work is generally sedentary in nature and will require standing and walking for up to 25% of the time. There will occasionally be bending, lifting, and carrying of up to 10-15 pounds.

Direct Reports

Three full-time Case Managers.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.