Division: Education, Training and Employment

Department: HVRP

Shift: 1st

Status: Full Time Non-Exempt

Reports to: Program Manager

Job Purpose

The Intake & Outreach Specialist is responsible to assist with the intake, outreach, and retention processes working with unemployed Veterans enrolled in the HVRP program within the Employment, Training, and Education division. The incumbent will also work with incarcerated Veterans in Department of Corrections’ facilities, halfway houses, and the VA.

Duties and Responsibilities


  • Prepare intake packages, set up case files, and conduct routine background checks for clients
  • Monitor client files to ensure that they are fully compliant with all funding source requirements
  • Determine and document eligibility, provide program orientation, and administer admission procedures to qualifying program participants and complete intake assessment and paperwork
  • Maintain accurate and timely records of clients through detailed case noting of assessments, contacts, and progress using required forms
  • Maintain all required data in utilized client database systems
  • In consultation with the Veteran Employment Specialist make program referrals and establish linkages with appropriate agencies\service providers to assist participants in obtaining needed supportive services as called for in the participants Individual Employment Plan
  • Compile and input data for various reports to include entering data onto spreadsheets and assist the program manager in preparation for federal quarterly reports
  • Maintain a daily calendar of all activities in Microsoft Outlook


  • Network with shelters and providers serving the homeless to identify and refer Veterans to CVI
  • Coordinate volunteers with partner organizations for weekly targeted outreach to homeless and at-risk homeless Veterans including: VA, homeless shelters, known homeless camps, Continuum of care providers, community awareness events and homeless stand-downs
  • Conduct outreach and in-reach activities such as orientation workshops, and presentations of referral mechanisms at partner providers

Case Follow-Up

  • Survey program participants to determine ongoing needs\success
  • Contact employers to track and document wages of participants each month and verify through utilizing the various databases and computer systems, community partners and employers
  • Manage the distribution of employment retention incentives for participants that maintain work placements
  • Maintain accurate and timely records of clients through detailed case noting of assessments, contacts and progress using required forms
  • Client demographic reports and other audit reports as needed
  • Other duties as assigned or request

Other Skills and Abilities

  • Knowledge of veteran recovery community/culture
  • Ability to communicate effectively and present information to individuals or groups
  • Ability to write reports, business correspondence, case notes & develop a manual
  • Ability to remain organized and detail-oriented
  • Ability to maintain strict confidentiality
  • Ability to use Microsoft Office products effectively and efficiently


  • Bachelor’s degree in a Human Services field is preferred – Associate’s is accepted
  • Minimum of two years’ experience performing the above duties and responsibilities is preferred
  • Experience working with Veterans is preferred
  • Experience delivering services to SUD, COD, homeless and/or the criminal justice population is preferred
  • Ability to pass a full background check is required

Working Conditions

General office environment. The working environment is generally favorable. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions. Work is performed in an office environment with standard office equipment available. Travel will be about 30% and is mostly local.

Physical Requirements

Work is generally sedentary in nature and will require standing and walking for up to 25% of the time. There will occasionally be bending, lifting, and carrying of up to 10-15 pounds.

Direct Reports

Reports are volunteers and the number will vary depending on the needs of the program.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.