Director of Property Management

Division: Bureau of Programs & Housing Development

Department: Permanent Supportive Housing (PSH)

Shift: 1st

Status: Exempt

Reports to: President/CEO


Job Purpose

The Director of Property Management is responsible for the overall operation of the HUD Permanent Supportive Housing Programs as well as the Property Management of the Soldier’s Home. The incumbent is responsible for the management of its staff and budget as well as the HUD and City of Milwaukee HUD grants. They will ensure the following strict compliance with all funding source requirements.  


Duties and Responsibilities

  • Ensure program and staff compliance with all funding sources’ administrative, programmatic and fiscal requirements
  • Ensure compliance with all funder’s reporting requirements
  • Ensure compliance with all Federal, State, and local regulations for all funding sources
  • Ensure programs and services exceed expectations for participants, staff, local, state, and federal stakeholders
  • Ensure fiscal reports are accurate and submitted in a timely manner in accordance with funder requirements
  • Review and approve policies and procedures related to the Permanent Supportive Housing programs created by the program manager
  • Train the program manager in the organization, compilation, and recording of appropriate information
  • Act as a liaison between vendors, on-site staff, and tenants 
  • Evaluate program operations and develop strategic planning for improvement
  • An occasional spot check of rent calculations to ensure accuracy
  • Conduct community outreach to obtain donations for the Permanent Housing programs
  • Respond to inquiries and complaints from customers, regulatory agencies and members of the general public, and the business community that need escalation beyond the program manager
  • Obtain and implement vendor contracts for regular services such as snow removal, lawn care, etc…
  • Determine whether repairs or maintenance is needed based on input from on-site staff
  • Available for after-hour emergency maintenance calls
  • Other duties as assigned or requested by the CEO

Other Skills and Abilities

  • Ability to interpret, apply and explain federal, state, and local laws, HUD rules and regulations as well as policies and procedures governing public housing functions
  • Ability to analyze and interpret HUD documents and client case files
  • Ability to analyze and interpret technical and statistical data and generating reports
  • Ability to communicate effectively in all modes of communication
  • Strong mathematical skills


  • Bachelor’s degree in Human Services, Social Work or Business Administration is desired, a Master’s degree is preferred
  • Minimum three years of supervisory experience is required
  • Minimum three years of program planning and development experience is required
  • Experience with grant reporting and grant budgeting is required
  • Minimum three years’ supportive housing experience is preferred
  • Considerable experience with behavioral health, substance abuse, and co-occurring issues in the veteran community is highly preferred
  • Knowledge of an HMIS is a plus
  • Reliable personal automobile with active, current auto insurance is required

Working Conditions

General office environment. The working environment is generally favorable. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions. Work is performed in an office environment with standard office equipment available. Travel will be about 60% and is generally local.

Physical Requirements

Work is generally sedentary in nature and will require standing and walking for up to 50% of the time. There will occasionally be bending, lifting, and carrying of up to 10-15 pounds.

Direct Reports

Program Manager, Maintenance Technician, Janitor/Light Maintenance, Administrative/Property Management Assistant


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.